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  1. #1
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    Last Friday I moved house.

    Last Friday I moved house, We had the keys for 2 weeks but wanted it decorated and carpeted before we moved in, spent over 2k on the carpet, underlay and decorating, which isn't bad.

    Anyway, Internet has obviously been unavailable since Friday, I'm able to log in using my phone as a hotspot but the lag is insane and I only have 30GB 4G a month, which drains quickly if I just leave my phone in my computer

    That said I'll be back online Thursday / Friday

    Ciao.

  2. #2
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    Quote Originally Posted by Zuliwuli View Post
    Last Friday I moved house, We had the keys for 2 weeks but wanted it decorated and carpeted before we moved in, spent over 2k on the carpet, underlay and decorating, which isn't bad.

    Anyway, Internet has obviously been unavailable since Friday, I'm able to log in using my phone as a hotspot but the lag is insane and I only have 30GB 4G a month, which drains quickly if I just leave my phone in my computer

    That said I'll be back online Thursday / Friday

    Ciao.
    Alrighty enjoy your new place!! See you soon!


  3. #3
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    Looking forward to seeing you back.

  4. #4
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    Sucks about the internet, hope you like your new place mate, 2k pounds is a lot to spend on re-decoration

  5. #5
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    Hey Guys, thanks a lot Looking forward to coming back and becoming a Ruby Member, you all knew it was going to happen.

    @Loki, haha We did go for premium end carpets but the underlay was just standard 10mm, so could have been a lot more, it feels so nice and looks great.

    glory.

    So, I'm not online until at the earliest Saturday now, BT promised to send an engineer out today to have a Master Socket fitted, as the previous tenants ripped the socket off, twisted the wires which obviously grounds the signal and sends an error to the exchange.

    Basically, the engineer was never booked to come today, the agent I spoke to lied, literally, have screenshots of that.

    The engineer that was sent out to "turn" my services on at the Exchange came to the house and showed me his device showing "do not speak to customer, do not go to customers house" I invited him in, showed him the issue and he said "so that's why it was giving me an error".

    He was awesome, not his fault BT are shit at simple English.

    Anyway, Raised a complaint with the housing organisation that manage this property, stating that they have removed a BT master socket to plaster over a bay window wall, and failed to reinstate that socket claiming that's our issue.

    I've also raised 3 complaints with BT, 1) Speaking to an advisor that was unable to comprehend what I was asking for, despite obvious and very easy to understand language being used. 2) The promise of an engineer being able to fit the master socket on the 28th was not upheld 3) That I am unable to ask for an engineer today, and must contact BT tomorrow so they can "open a new job".

    I have since added another part of that complaint 4) Jo from Belfast who raised my complaint stated that Openreach engineers do not attend on Saturdays, yet since Sikander from Openreach came and calling back, an appointment has been arranged for an engineer to attend on the 30th and fit said Master Socket, allowing for internet and BT TV to work.

    I used to work for the Royal Bank of Scotland in Debt management Complaints as a technical specialist, if it's anyone these cunts shouldn't have messed around it was me. I have screenshots from the original chat stating an engineer would be sent to sort this, and all phone calls recorded.

    Basically, compensation all round!

    However a 2 day delay on getting the internet online (was going to be 4 days, but a few phone calls has shortened that).

    Anyway, see you all soon!

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